Refund policy
Return and Refund Policy — Shakti & Me
At Shakti & Me, we want you to be completely satisfied with your purchase. All our products are handcrafted using carefully selected natural ingredients and made with the utmost care.
If you wish to return a product or request a refund, the following policy applies in accordance with the applicable consumer protection legislation.
Right of Withdrawal
If you have purchased from our online shop as a consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
You may exercise this right using the withdrawal feature available on our online shop or, alternatively, by contacting us at martaoliveiravetnurse@gmail.com, providing:
- Your order number;
- The name of the product(s);
- A clear statement that you wish to exercise your right of withdrawal.
Once we receive your request, we will provide you with instructions on how to return the product(s).
Conditions for Returns
To be eligible for a return, products must:
- Be unused;
- Be returned in their original packaging, wherever possible;
- Be in a condition suitable for resale.
Unless the return is due to our error or a manufacturing defect, the cost of returning the product(s) is the customer's responsibility.
Non-Returnable Products
For health and hygiene reasons, we cannot accept returns of products that show signs of use or whose packaging has been opened in a way that compromises their resale, unless they are faulty or another legal obligation applies.
This includes, but is not limited to, our sprays, roll-ons and balms.
Order Cancellations
Orders may be cancelled provided they have not yet been processed for preparation and dispatch.
Once an order has entered the processing stage, it can no longer be cancelled. Where applicable, your statutory right of withdrawal remains unaffected.
Refunds
Once the returned product(s) have been received and inspected, we will notify you by email.
If your return is approved, your refund will be processed using the same payment method used for the original purchase within 10 working days.
Where required by law, the refund will also include the original standard delivery charges paid by the customer.
If the returned product shows signs of use, has been damaged after delivery, or does not meet the conditions outlined in this policy, the refund may be refused.
Damaged or Faulty Products
If you receive a damaged, faulty or incorrect product, please contact us as soon as possible, ideally within 48 hours of receiving your order, by emailing martaoliveiravetnurse@gmail.com.
Please include your order number and photographs showing the issue so that we can assess the situation.
Where appropriate, we will either replace the product or issue a refund.
Exchanges
We do not currently offer direct exchanges.
If you would like a different product, please request a return (where eligible) and place a new order through our online shop.
Contact
If you have any questions regarding returns, cancellations or refunds, please contact us at:
Email: martaoliveiravetnurse@gmail.com
We will respond as quickly as possible.
💚 Thank you for choosing Shakti & Me. Every product is handcrafted with care, respect for nature and love for animals.