Privacy policy

Privacy Policy — Shakti & Me

Last updated: October 4, 2025

Your privacy is important to us.

At Shakti & Me, we respect your privacy and are committed to protecting your personal data in a transparent and secure way, in compliance with Regulation (EU) 2016/679 — the General Data Protection Regulation (GDPR).

Who We Are

Shakti & Me is a registered brand in Portugal, dedicated to creating and selling natural and handmade products for animal well-being.

The data controller is:

Marta Oliveira

Email: martaoliveiravetnurse@gmail.com

Contact page: www.shaktiandme.com

Head office: We do not have a physical store or public location. For safety and data protection reasons, please contact us through one of the channels above to request our fiscal address.

What Data We Collect

We may collect the following information:

- Name, address, and contact details (phone and email) — to process and ship orders.

- Billing information — to comply with legal and tax obligations.

- Payment details — securely processed by payment providers (Shopify Payments, PayPal, etc.).

- Browsing data — cookies, IP address, and browsing history, to improve your website experience.

Purpose of Data Processing

Your data is used for:

- Processing and shipping orders.

- Issuing invoices and meeting legal obligations.

- Responding to inquiries and contact requests.

- Sending communications related to your purchase.

- Sending newsletters or promotional content, only with your explicit consent.

Legal Basis for Processing

We process your data based on:

- Contract performance (when you make a purchase).

- Legal obligation (billing and accounting).

- Consent (when subscribing to the newsletter or accepting cookies).

- Legitimate interest (to improve website functionality and user experience).

Data Sharing

Your data may be shared only with entities essential to the operation of the store:

- Shopify – e-commerce platform hosting this website.

- Payment providers (Shopify Payments, MB Way, etc.) – to process transactions.

- Courriers – for order delivery.

- Marketing and analytics services (e.g., Google Analytics, Meta Ads) – only if you accept analytical or marketing cookies.

We ensure that all entities comply with the GDPR.

Data Retention

Personal data is retained only for as long as necessary for the purposes described above:

- Billing data: 10 years (tax obligation).

- Contact and customer account data: while you maintain a relationship with us or until you request deletion.

- Marketing data (e.g., newsletter): until consent is withdrawn.

Data Subject Rights

You may, at any time:

- Access your personal data.

- Request rectification or update.

- Request data deletion (“right to be forgotten”).

- Restrict or object to processing.

- Request data portability.

- Withdraw consent, where applicable.

To exercise these rights, send a request to martaoliveiravetnurse@gmail.com with the subject “Data Protection”.

Data Security

We adopt appropriate technical and organizational measures to protect your data against unauthorized access, loss, destruction, or disclosure.

Online transactions are protected by SSL encryption and processed in a secure environment.

Cookies

We use cookies to improve website functionality, analyze traffic, and personalize content.

You can manage your cookie preferences through your browser or the consent banner on the website.

Changes to This Policy

We may update this policy occasionally to reflect legal or operational changes.

We recommend checking this page regularly.

Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: